Client Feedback Survey

Relationship Information

What is your relationship to the NDIS Participant? *

Who is your main contact person? *

Lindsay HayesDannielle PembertonTania Baird

What services or supports do you or did you receive from Boon Consulting? *

How long have you been receiving supports and services from Boon Consulting?

1 year or less1-2 years2-3 years3 years of more

Your Interactions with Boon

When you had your initial meeting with Boon Consulting, did you feel:

That the services were well explained to youThe services met your individual needsYour beliefs, values and privacy were respectedYou were able to choose your coordinatorYou were able to choose whether to begin services without being pressured

Select all that apply

Do you feel safe when interacting with your contact person?

YesSometimesNo

Is there any additional information that you would like to add?

Have you been informed about your rights to:

have an advocate or support person with during meetings?exit from your service agreement with Boon?choose how you received your supports?be safe and free from abuse and violence?be treated with respect and without discrimination?

Select all that apply

Making Complaints

If you needed to make a complaint or give feedback about the support you receive from Boon Consulting, would you know how to?

YesNo

Would you feel comfortable to complain if you had to?

YesNo

If no, how could Boon Consulting make you feel more comfortable?

Have you ever been involved in an incident with Boon or made a complaint about the service you received from Boon?

YesNo

If yes, were you happy with how it was handled/resolved?

Claiming and Invoicing

Are you happy with the process used to claim payment for the services you receive from us?

YesNo

If no, why not?

General Comments

What are the best things about the services you receive?

Is there anything we could do differently?

Is there another service that you would like Boon Consulting to provide?

Would you to recommend our services to others?

YesMaybeNo

Do you have any specific feedback for a member of the team?

Anything else you'd like to share?

Your Details

Would you like to be contacted directly to discuss your feedback?

YesNo

Please leave your email address if you are comfortable with us being able to identify your response, or if you would like us to contact you regarding your feedback.

Your name

Email address

Participant or Client nameIf this survey has been completing by someone other than the participant or client

Thank you for taking the time to share your thoughts.